Privacy Policy

Introduction

This Privacy Policy explains how Fheba Design Inc. ("we," "us," or "our") collects, uses, and protects your personal information when you visit fhebadesign.com or submit any form on this website. We are a Canadian business, and this policy is written to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

By using this website or submitting any of our forms, you agree to the practices described in this policy.

Information We Collect

We only collect the information you choose to give us through the forms on this site:

• Contact form: your name, email address, phone number, the service you're interested in, and your message.
• Website Audit request: your name, business name, email address, phone number, website URL, and details about your concern.
• Website Grader: your website URL, email address, industry (optional), and whether you'd like to receive follow-up tips and marketing.
• Competitor Grader: your website URL, a competitor's URL, your email address, industry (optional), and whether you'd like to receive follow-up tips and marketing.
• Newsletter signup: your first name, last name, and email address.
• Lead magnet requests: your name, business name, and email address.

We also automatically collect standard website usage data through Google Analytics (such as pages visited and general traffic patterns), and we use a cookie to remember your light/dark theme preference. We do not collect payment information or account passwords, and we do not collect or store your IP address on our own systems.

How We Use Your Information

We use the information you provide to:

• Respond to your inquiries and requests.
• Deliver the reports, audits, or resources you've requested.
• Send you our newsletter or marketing communications, but only if you've opted in.
• Maintain records of our communications with you in our customer relationship management (CRM) system.
• Improve our website and services.

Third-Party Services

We work with a small number of trusted third-party services to run this website and respond to your submissions:

• Resend — delivers the emails our forms send (to you and to us).
• Google Analytics — helps us understand how visitors use this site.
• Cloudflare — hosts this website and protects our forms from spam and abuse.
• Our customer relationship management (CRM) system — helps us manage inquiries, subscriptions, and follow-up communications with your consent.

Each of these services only receives the information necessary for its function. We do not sell your personal information to anyone.

Cookies

This site uses a small number of cookies:

• A theme preference cookie, which remembers whether you've chosen light or dark mode. This cookie does not track you or collect personal information.
• Google Analytics cookies, which help us understand aggregate website usage.

You can disable cookies through your browser settings at any time, though some site features (like remembering your theme preference) may not work as intended.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. If you've subscribed to our newsletter or opted into marketing communications, we'll retain your information until you unsubscribe or ask us to delete it.

Your Rights

Under Canadian privacy law, you have the right to:

• Ask what personal information we hold about you.
• Request that we correct inaccurate information.
• Withdraw your consent to marketing communications at any time — every marketing email includes an unsubscribe link, or you can contact us directly.
• Request that we delete your personal information, subject to any legal or record-keeping requirements.

To exercise any of these rights, contact us at jamie@fheba.com.

Children's Privacy

This website is not directed at children, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us at jamie@fheba.com.